Terms & Conditions

By using YallaParking & parking in any of our facilities you agree to our terms & conditions.

Introduction

YallaParking.com is an online platform and mobile application that allows you to find and book car parking spaces across the Middle East.

This agreement is between YallaParking.com (“we”) as web site operators & owners and (“You”), the users of YallaParking.com.

The definition of a (“User”) would be somebody that is using, has used or has viewed the web site (“yallaparking.com”) or the YallaParking mobile application available on both IOS and from the Android Play Store.

Please read these Terms carefully before you start to use the website or mobile application. By accessing the YallaParking mobile app or website and using the platform (YallaParking) you are entering into this agreement & you are confirming that you have read and fully agree to these Terms and Conditions. If you do not agree with these Terms, do not use the YallaParking mobile app, website or its associated service.

We reserve the right to amend these Terms and Conditions from time to time without providing any forewarning. Any changes will be posted here, and will apply from the time of posting.


General Terms and Conditions

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. We accept payments online using Visa and MasterCard credit/debit card in AED.

YallaParking reserve the right to terminate any booking prematurely or end a renewal for any reason. For security reasons we may be unable to disclose the basis of our decision.


Your Responsibilities as User of the site

You agree that you will not create a false User account, or use your account for any illegal means, including but not limited to fraudulent bookings, fraudulent listings, and/or money laundering.

You may not use the site to upload any content via any means that is inaccurate, illegal, fraudulent, misleading or offensive.

You agree that we can communicate with you via any means made available to us, including email, phone, text, whatsapp and further social media platforms.

You agree that the use of this site is at your own risk.

You agree you are using the parking facility at your own risk & indemnify the parking space owners, their staff, YallaParking & its staff for any loss or damage to vehicles and their contents left within the parking facility.


Your Responsibilities as a Parking Space Owner

You are in possession of a parking space, and have advertised this space on YallaParking.com with the intention of finding somebody to lease this parking space from you.

You agree to YallaParking.com publishing your advert details on our website, and providing information to potential tenants who may wish to license your parking space.

You agree to inform us immediately if you receive contact from any authority in connection with use of the parking space.

We reserve the right to terminate any ongoing parking space license agreement managed through YallaParking.com.

You confirm that you have the legal right to license said parking space, either through ownership or expressed permission from the owner.

You will ensure that the listing description of your space is accurate.

You confirm that any photographs used in the advert either belong to you or you hold permission from the owner to use these pictures.

YallaParking.com does not hold responsibility for any breach of copyright.

You agree we will hold any deposits for entry devices, permits or other items used to access said parking space until the license agreement has been fore filled.

All deposits will be returned by us to the user within 48 hours of receiving any entry devices, permits or other items used to access a parking space from the tenant. You agree to inform us within 48 hours from the time of an entry devices, permits or other items used to access a parking space being returned of any issues with the entry devices, permits or other items used to access a parking space. Should we not be informed within 48 hours, you agree to relinquish any claim on the held deposit.

You are required to provide us with any information requested by us with regards to you or your parking space.

You agree to allow us to promote your parking space, with a view to licensing it out on your behalf, in accordance with the terms set out here and in the YallParking.com Parking Space Licensing Agreement.

You grant permission for us to license out your listed parking space, once you have confirmed availability of said space, and to set up a user license on your behalf.

You agree not to propose any changes to the Parking Space License Agreement once your space has been licensed. Once your space has been licensed, the tenant is under no obligation to accept any proposed changes to the agreement.

You agree to provide your parking space in accordance with the description as supplied in the website.

You agree to respond to all queries from us, or any tenant, relating to you or your parking space in a courteous and timely manner.

You agree to ensure all contact information provided to us is kept up to date and will notify us immediately of any changes. We will not be held responsible if you do not receive messages from us, or a potential tenant for your space.

You agree not to attempt to contact a potential tenant until a rental license has been confirmed, or we grant you permission to do so.

Should any access card, remote or device used to enter the parking facility stop working, you agree to replace/remedy the situation in a timely and professional manner.

You agree to provide 14 days notice to any tenant currently renting, prior to cancellation of any monthly recurring bookings.

You agree to provide 30 days notice to any tenant currently renting, prior to cancellation of any yearly bookings.

Should a customer not be able to access the parking facility due to an access card / remote issue, you agree to offer 2 complimentary parking days for every 1 parking day the user doesn't have access to the parking facility (these days will be added to the end of the booking as “non charged days).

You are responsible for any insurance that may be required with regards to the licensing of your parking space.


Your Responsibilities as Tenant

You agree that YallaParking.com is a platform for advertising parking spaces. We hold no responsibility for the information supplied in an advert regarding a parking space, or for the parking space itself.

You agree you are using the parking facility at your own risk & indemnify the parking space owners, their staff, YallaParking & its staff for any loss or damage to vehicles and their contents left within the parking facility.

We offer no guarantee as to the condition of the parking spaces listed on the site. The owner of the space provides this information, and whilst we endeavour to ensure that this information is accurate and the parking space is fit for purpose, we offer no guarantee of this.

You agree not to attempt to contact a parking space owner until a rental license agreement has been confirmed, or we grant you permission to do so.

When arriving at the parking space for the commencement of the licensing period, you should inspect the parking space and ensure that it is suitable for your requirements. If this is not the case, you may request to terminate the rental and be provided with a full refund within 48 hours of the booking start date.

Within the YallaParking guarantee (first 48 hours) your booking may be cancelled and a full refund issued.

All monthly bookings that have renewed are non refundable.

You agree to act in a courteous and respectful manner whilst at the owners property.

You agree not to obstruct other parking spaces or property when parking.

You agree to notify us immediately if any damage occurs to the parking space.

You agree not to conduct any commercial activity from the parking space.

You agree to maintain the parking space causing no damage to the licensed space or surrounding spaces.

You agree to adhere to an owner’s request to terminate the user license of their parking space with notice of 14 days.

Should a deposit not be refunded back to you for whatever reason within 6 months of a booking finishing & there is sufficient proof to suggest YallaParking have been in touch to refund your deposit but have not been supplied the requested information, you will relinquish any claim to the deposit.

You agree to vacate the parking space on the License Termination Date agreed during the booking, and return any entry devices, permits or other items used to access the parking space to us by this date.

Should any entry devices, permits or other items used to access the parking space not be returned within 7 days of the license termination date, you agree to relinquish any claim to the access card deposit collected at the start of your booking.

All persons entering the car park & utilising the booked parking spaces do so at their own risk and neither the Owners, YallaParking nor any person acting on its behalf is in any way responsible for any loss, injury or damage sustained by them or for loss or damage to vehicles and their contents left within the car park.


Our Promise

We reserve the right to suspend or restrict access to the site for the allowance of repairs, maintenance or the implementation of new features or services. In this event, we will make every effort to restore access to the site as quickly as reasonably possible.

Your information will never be sold or rented to third parties for any purpose.


Limitation of Liability

In no event of circumstance shall YallaParking.com be liable for any special, indirect or consequential damages, or any damages whatsoever resulting from loss of use, data or profits, arising from the use or in connection with the use or performance of the site or any information obtained from us.

We will not be liable for any economic, business, or financial damage, nor for any indirect or consequential loss to you arising as a result of your use of the site.

We will not be liable in the event of a claim made by either party (Parking Space Owner or Tenant) once entered into an agreement, and shall not be required to return any monies received to either party in such circumstances.

We will not be liable for any loss or damage to either party in the event of a claim.

We hold no responsibility for any computer virus transmitted through the site. It is your responsibility to make use of appropriate anti-virus software when using the site, and act with caution as with any other online transaction.

It is your responsibility to verify any information that you may obtain on YallaParking.com with the relevant authorities before acting upon it.

All persons entering the car park & utilising the booked parking spaces do so at their own risk and neither the Owners, YallaParking nor any person acting on its behalf is in any way responsible for any loss, injury or damage sustained by them or for loss or damage to vehicles and their contents left within the car park.


VAT

Prices are advertised VAT exclusive, VAT will be added at checkout. You confirm that you are using the YallaParking Service for personal, non-commercial use unless you request a VAT invoice. VAT invoices can be requested anytime from https://www.info.yallaparking.com/vat


Privacy Policy

At www.yallaparking.com, accessible from www.yallaparking.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by www.yallaparking.com and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in www.yallaparking.com. These terms apply to YallaParking.com YallaParking mobile app FlexiPark.io & FlexiPark mobile app.


Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.


Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, email address, and telephone number.

We will ask for you to have your GPS location data turned on only whilst using the app. As we provide a location-based service, we must understand where you are in order to suggest or make the necessary action you are requesting such as, opening a barrier or showing you contextual parking space options, should you request that.

For some phone users when using FlexiPark, specifically Android users, we may ask for you to have your Bluetooth turned on only whilst using the app. The is so we can provide you with a smooth service of barrier opening.


How we use your information

We use the information we collect to:

  • Provide, operate, and maintain our service
  • Communicate with you directly

We never share your data with third parties for any reason.


Cookies

Like any other website, www.yallaparking.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. We do not share cookies with any third party services.


Our promise

YallaParking takes your privacy seriously and as such, we will never divulge, share, rent lease or open any information collected on our users to third-party companies for any purpose