Ideally cancellation should not occur since a license has been made however we fully understand emergency or unforeseen
Cancellations by the supplier of the parking space either
will result in a full or pro rata refund to the renter including any bank or finance administration charges relating to the
If the booking has not yet taken place and YallaParking have not yet charged its fee, we will not do so, however, there will be
a cancellation penalty of 5% of the license fee.
If the booking is ongoing or has completed, the YallaParking fee is not refundable. The supplier will have to offer the renter a
pro-rata refund, including the difference of the YallaParking fee as well as any bank or finance administration charges
relating to the refund.
Situations other than cancellations in which owners must immediately effect full or partial refund and pay penalty.
In extreme circumstances where a user who has booked a parking space cannot use it due to the owner’s fault. Some
examples may be:
As a general rule, all payments made at the time of booking are non-refundable however circumstances such as the above
occur, users are urged to write to us using our Complaints Process, with photos or any other proof to support their request
and we will evaluate the request.
If a cancellation is approved, owners should ideally make refunds immediately and in full together with any other fines or
penalties that are due
We understand that very occasionally unforeseen circumstances can occur in which a renter may want to cancel a
reservation. Cancellations from renters will be treated on a case by case basis and will be subject to loss of deposits,
payments of bank and finance administration charges and penalty fees.
In certain circumstances users may be entitled to a full or partial refund depending on the length of reservation and level of
Once a cancellation has been agreed a full or partial refund will only be given on the receipt of key lock and access card and
once a YallaParking representative has proof that the original renter has vacated the space.
It is important to remember that refunds are not guaranteed in any manner. Cancellations are only approved on a case-by-
case basis. Once YallaParking receives the approved refund, it will refund the user, if the situation requires a refund.
YallaParking is not responsible to make any refund itself if an owner has a claim or has not made a refund.
If a refund does occur, refunds will be done only through the Original Mode of Payment.
YallaParking reserves the unilateral right to cancel reservations, terminate user accounts, refuse parking allocation for any
reason in sole discretion. No charges shall be charged by YallaParking for any such exercise of right. We will use best
endeavours to notify you in such case in advance or make alternate arrangements if possible.
No compensation, interest, penalty, fines, damages, payments whatsoever shall be paid by YallaParking in case of
cancellation for whatever reason.
For cancellations made by YallaParking, its liability will be limited to the value of the booking.
Owners and users are solely responsible for any taxes and charges related to owning and renting out parking spaces and
receiving / making payments or effecting refunds.
Fines or Penalties may be levied, which are non-refundable and non-appealable.
In case of any complaints;